App can't see the car: diagnostic checklist (all models)
Quick causes (often this is normal)
- The car is asleep and will not wake up via the app immediately. Try opening a door or the trunk, or wait. Remotely, send an SMS to the SIM in the car or call it (works less often).
- Tesla servers or connectivity are slow; this passes quickly.
When to go to service
- The car has been offline for months and does not bind to the app; modem/telematics errors; the comms module, antennas and certificates need checking.
Links
- Official: what Connectivity is and the basic requirements: https://www.tesla.com/support/connectivity
- 3G shutdown and LTE retrofit: https://www.tesla.com/support/3g-cellular-network-retirement
- About the Tesla App and internet requirements: https://www.tesla.com/support/tesla-app
Sources
- tesla.comblocked from BYhttps://www.tesla.com/support/3g-cellular-network-retirement
- tesla.comblocked from BYhttps://www.tesla.com/support/tesla-app
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