App can't see the car: diagnostic checklist (all models)

Quick causes (often this is normal)

• The car is asleep and will not wake up via the app immediately. Try opening a door or the trunk, or wait. Remotely, send an SMS to the SIM in the car or call it (works less often).
• Tesla servers or connectivity are slow; this passes quickly.
• The car is still on the previous owner's account, or the document review is still running: since 01.09.2026 Tesla checks documents on every transfer, which in owners' experience takes 3–5 days.

When to go to service

• The car has been offline for months and does not bind to the app; modem/telematics errors; the comms module, antennas and certificates need checking.

Links

• Official: what Connectivity is and the basic requirements: https://www.tesla.com/support/connectivity
• 3G shutdown and LTE retrofit: https://www.tesla.com/support/3g-cellular-network-retirement
• About the Tesla App and internet requirements: https://www.tesla.com/support/tesla-app