LowModel SModel XModel 3Model Y0-3000 USD
App can't see the car: diagnostic checklist (all models)
Step-by-step checks: car connectivity, certificates, modem/Wi-Fi, sleep/power saving, account login. What to do if the car is offline after a crash/transport.
Drivetrain · RWD, AWD, AWD Performance
Updated · 2025-09-16
Quick causes (often this is normal)
- The car is asleep — it won't wake up via App immediately. Try opening a door/trunk or wait. Remotely — send an SMS to the SIM in the car or call it (works less often).
- Tesla servers/connectivity are slow — happens briefly.
When to go to service
- The car has been offline for months, doesn't bind to App; modem/telematics errors; the comms module/antennas/certificates need checking.
Links
- Official: what Connectivity is and the basic requirements: https://www.tesla.com/support/connectivity
- 3G shutdown and LTE retrofit: https://www.tesla.com/support/3g-cellular-network-retirement
- About the Tesla App and internet requirements: https://www.tesla.com/support/tesla-app , https://www.tesla.com/support/do-i-need-internet-connectivity-use-app
Sources
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